{"id":6319,"date":"2024-03-19T15:33:34","date_gmt":"2024-03-19T14:33:34","guid":{"rendered":"https:\/\/doteco.com\/customer-service\/"},"modified":"2026-05-28T12:15:47","modified_gmt":"2026-05-28T10:15:47","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/doteco.com\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n
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Customer service<\/h1>\n\n\n
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Providing top-quality service has always been one of the main objectives of our mission.<\/h4>\n\n\n\n

An extrusion line that is not working means profit loss. This is why we commit to handling every request as quickly as possible, speeding up response times, minimizing downtime, and helping customers resume operations as soon as possible. Fast support today makes the difference tomorrow.<\/p>\n<\/div>\n\n\n\n

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A global network of technical service centers<\/h4>\n\n\n\n

To provide an even faster response, over the years Doteco has established a global network of Technical Service Partners, consisting of eight service centers strategically located around the world. This global presence allows us to stay close to our customers, significantly reducing response times and ensuring fast and effective support wherever they are.<\/p>\n\n\n\n

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Search for the nearest service center<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Doteco Care+ maintenance plans<\/h4>\n\n\n\n

DOTECO CARE+<\/strong> is our new service and maintenance program.By subscribing to a DOTECO CARE+<\/strong> plan, you gain access to numerous benefits such as special rates for maintenance interventions, discounts on spare parts, and HELPDESK PLUS<\/strong>, our remote support service with priority access.<\/p>\n\n\n\n

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Learn more about Doteco Care+ plans<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Our services<\/h1>\n\n
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Help Desk<\/strong><\/h4>\n\n\n\n

Feedback within 24 hours, 8 hours a day, 5 days a week<\/strong><\/p>\n\n\n\n

Thanks to the Help Desk service, customers requesting assistance can immediately speak with an expert who can provide quick and effective support, evaluate their requests, and initiate any further required actions.Through a computerized process for registering, analyzing, and processing customer requests, every report contributes to building a foundation for ongoing monitoring of product and service quality. The goal is to consistently offer services and products that increasingly meet users\u2019 needs.<\/p>\n\n\n\n

\/ helpdesk@doteco.com<\/a>\/ +39 0535 31653<\/a><\/p>\n<\/div>\n\n\n\n

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On-site support<\/strong><\/h4>\n\n\n\n

On-site assistance within 24-48 hours, anywhere<\/strong><\/p>\n\n\n\n

One of our specialized field engineers will reach you within 24\u201348 hours, wherever you are, to provide the following services:\u2013 Start\u2011up\u2013 Maintenance\u2013 Repair<\/p>\n\n\n\n

\/ helpdesk@doteco.com<\/a>\/ +39 0535 31653<\/a><\/p>\n<\/div>\n\n\n\n

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Spare parts<\/strong><\/h4>\n\n\n\n

Fast shipping within 24\u201348 hours from receipt of the request<\/strong><\/p>\n\n\n\n

Speed is essential when it comes to spare parts! Almost all components are always available in stock, and 90% can be shipped within the same day.Moreover, thanks to our global network of authorized service centers, we can ensure fast worldwide spare\u2011part supply, minimizing machine downtime.<\/p>\n\n\n\n

\/ spareparts@doteco.com<\/a>\/ +39 0535 31653<\/a><\/p>\n<\/div>\n\n\n\n

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Training<\/strong><\/h4>\n\n\n\n

Customized training programs on the use and maintenance of our products<\/strong><\/p>\n\n\n\n

Training programs designed to provide a complete understanding of the products, enabling users to fully leverage their capabilities and to independently perform standard maintenance procedures, saving both time and money.<\/p>\n\n\n\n

\/ helpdesk@doteco.com<\/a>\/ +39 0535 31653<\/a><\/p>\n<\/div>\n\n\n\n

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Test Lab<\/strong><\/h4>\n\n\n\n

We provide our customers with dosing systems for material testing<\/strong><\/p>\n\n\n\n

By enabling the testing of special materials or performing specific checks on our dosing systems, this support allows customers to assess in advance the real performance of the proposed solutions and identify the configuration that best suits their application needs.<\/p>\n\n\n\n

\/ helpdesk@doteco.com<\/a>\/ +39 0535 31653<\/a><\/p>\n<\/div>\n\n\n\n

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